Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions apply to your use of the Gentle Acct Store website, customer account, wallet, ordering features and any digital products or services offered through the website.

Additional terms may apply to particular products or services. Where they apply, they will be provided before you complete the relevant transaction.

02 Eligibility

You must be legally able to enter into an agreement to use our services. If you are under the age required by applicable law to enter into a binding agreement, you may use the services only with the involvement and permission of a parent or legal guardian where legally permitted.

You agree to provide accurate information and to update your account details when they change.

03 Customer Accounts

When creating an account, you must:

• Provide a valid email address and the information requested.
• Use a username that follows the website's rules.
• Verify your email address when requested.
• Keep your password and login details secure.
• Notify us if you suspect unauthorized access to your account.

You are responsible for activity carried out through your account, except where applicable law provides otherwise or the activity results from a security failure for which we are responsible.

Do not impersonate another person, submit false information, or attempt to access another customer's account.

04 Products and Services

Gentle Acct Store may offer digital products and services, including supported number-related services and other items displayed in the store.

Available products, prices, supported countries, service providers and delivery times may change. A product shown on the website is not guaranteed to remain available until an order is accepted.

We will not knowingly describe a product as available when we know that it cannot be supplied. If a paid order cannot be fulfilled, we will handle it under the order and refund provisions below and applicable law.

05 Orders and Delivery

Customers should review the selected product, price and order details before confirming a purchase.

• An order is subject to successful payment and availability.
• An order may show as pending while payment or supplier processing is being confirmed.
• Delivery times are estimates unless a specific guarantee is expressly stated.
• Customers should use digital products only for lawful purposes and in accordance with the relevant service provider's rules.

Do not repeat a purchase merely because an order is taking time to process. Check the order status or contact support first to help avoid duplicate payments.

06 Wallet and Payments

If wallet funding is available, the website will provide the applicable instructions. Follow only the current payment instructions displayed through the official website.

• A transfer or payment is not considered credited until it has been verified and reflected in your account.
• Keep your transaction reference and payment evidence until the payment has been confirmed.
• Do not send money to an account based on an unverified message or unofficial payment instruction.
• Wallet balances and order records may be checked against transaction records to correct errors and investigate disputes.

A displayed wallet balance is an account record, not a guarantee that a pending or unverified payment has been received. Wallet funding availability and any applicable fees will be communicated before you make a payment.

07 Cancellations and Refunds

If an order fails, is cancelled by the store, or cannot be supplied after payment, please contact support with your order reference. We will investigate and explain the available resolution.

• Where a paid order was not fulfilled, any refund or wallet adjustment due will be handled in accordance with applicable law and the circumstances of the order.
• A refund may require payment verification and review of the supplier's transaction status.
• We may request reasonable evidence, such as an order ID or transaction reference, to investigate a claim.
• A successful delivery or completed service may not be eligible for cancellation merely because the customer changes their mind, subject to applicable consumer rights.

Nothing in these terms removes any refund, cancellation or other right that cannot lawfully be excluded.

08 Acceptable Use

You must not use Gentle Acct Store to:

• Commit fraud or engage in unlawful activity.
• Abuse, threaten, harass or harm other people.
• Interfere with the website, its security or its systems.
• Attempt to bypass payment checks or manipulate wallet records.
• Use digital services in violation of applicable law or the relevant provider's rules.
• Upload malicious code or attempt unauthorized access.

We may investigate suspected abuse and take proportionate action where necessary to protect customers, the store and its services.

09 Availability and Changes

We aim to keep the website available and accurate, but maintenance, technical problems, internet interruptions or supplier outages may temporarily affect the services.

We may update products, features, prices and these terms. Material changes will be communicated where required by applicable law. Changes will not remove rights that have already accrued where those rights are protected by law.

10 Account Restrictions

We may temporarily restrict or suspend an account when reasonably necessary to investigate suspected fraud, protect account security, comply with the law, or address a serious breach of these terms.

Where appropriate and legally permitted, we will explain the reason for a restriction and provide a way to contact support. Any remaining balance or pending order will be reviewed in line with applicable law and the facts of the case.

11 Privacy and Personal Data

We use account and transaction information to operate the website, manage orders, provide support, protect accounts and meet legal obligations.

Our Privacy Policy explains what information is collected, how it is used, and how it is protected. Please read it before creating an account.

12 Liability

We will take reasonable steps to provide the services described on the website and address problems when they arise.

To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control, such as widespread internet failures or third-party service outages. This does not exclude responsibility for matters that cannot lawfully be excluded, including any applicable consumer rights.

13 Applicable Law and Disputes

These terms are intended to operate consistently with the laws applicable to Gentle Acct Store and its customers. If a dispute arises, please contact support first so we can attempt to resolve it fairly.

Nothing in this section removes a customer's right to seek a remedy through a competent authority or court where permitted by law.

14 Contact and Support

If you have questions about these terms, a payment, an order or your account, contact Gentle Acct Store through the support channel below.

15 Your Agreement

By selecting the agreement checkbox during registration, you confirm that you have read and agree to these Terms and Conditions and the Privacy Policy, subject to applicable law.