YOUR PRIVACY MATTERS

Privacy Policy

Effective date: October 18, 2026

Gentle Acct Store respects your privacy. This policy explains what information we may collect, why we use it, how it may be shared, and the choices you have when using our website.

1. Information We Collect

Depending on how you use our website, we may collect:

Account information: username, first and last name, email address, phone number, and account credentials.
Order information: products or services ordered, order references, order status, and relevant delivery details.
Wallet and payment records: wallet transactions, payment references, amounts, and information needed to verify payments.
Referral information: referral codes, referral activity, and reward records.
Technical information: device or browser details, basic usage data, and security logs where available.
Support messages: information you send us when you contact customer support.

Please do not send us your password, bank PIN, card PIN, or one-time verification codes.

2. How We Use Your Information

We may use information to:

Create and manage your account.
Verify your email address and help protect account security.
Process orders and maintain accurate order records.
Verify payments and update wallet records when a payment has been confirmed.
Manage referrals and assess reward eligibility.
Respond to support requests and resolve disputes.
Detect fraud, abuse, unauthorized activity, and technical problems.
Meet applicable legal and regulatory obligations.

3. Firebase and Service Providers

Our website uses Firebase services for functions such as account authentication and database storage. Information submitted to these services may be processed on their systems under their own security practices and terms.

We may also use hosting, technical, payment-verification, communications, or product-supply providers when necessary to operate the store. Only information reasonably needed for the relevant task should be shared.

We do not claim that every provider or integration is currently active. Actual data handling depends on the services configured on the live website.

4. Payments and Wallets

We may keep records of deposits, payment references, wallet balances, purchases, refunds, and adjustments to help maintain accurate accounts and investigate payment issues.

Sending a payment receipt does not automatically mean a payment has been verified. Wallet balances should only be updated after the payment has been confirmed through the store's applicable process.

Never share your bank PIN, card security code, password, or one-time password with anyone claiming to be store support.

5. Cookies and Local Storage

Our website may use browser storage to remember settings, login-related information, or other features. Firebase and other configured services may also use technologies necessary for their operation.

You can manage browser storage through your device settings, but clearing it may affect website functionality or saved preferences. Do not use a shared device to remain signed in to your account.

6. When Information May Be Shared

We may share relevant information:

With service providers needed to operate the website, process orders, or provide customer support.
When required by law or a valid legal request.
When reasonably necessary to investigate fraud, protect users, or secure the service.
With your direction or consent where appropriate.

We do not promise that information will never be shared. We do not sell personal information as a business practice.

7. Data Security

We use reasonable measures intended to protect account and transaction information. However, no website, device, or online transmission can be guaranteed completely secure.

Use a strong, unique password, keep your email account secure, and contact support if you suspect unauthorized access.

8. How Long We Keep Information

We retain information for as long as reasonably necessary to operate your account, complete transactions, handle support issues, prevent fraud, maintain business records, or meet legal obligations. Retention periods may vary depending on the type of information and applicable requirements.

9. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your account. Some records may need to be retained for legitimate business, security, dispute-resolution, or legal reasons.

To make a privacy request, contact us using the support details below. We may need to verify your identity before acting on a request.

10. Children's Privacy

Our website is not intended for anyone who is not legally permitted to use the relevant services. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has submitted personal information improperly, contact us so we can review the matter.

11. Links to Other Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before submitting personal information to them.

12. Changes to This Policy

We may update this policy when our website, services, or legal obligations change. The latest version will be published on this page with its effective date. Please review it periodically.

13. Contact Us

If you have a question, concern, or privacy request, contact Gentle Acct Store through our support channel:

WhatsApp Support: Chat with support

14. Your Agreement

By using Gentle Acct Store, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular use of information, we will seek that consent separately where appropriate.